Handbook > Student Life > Student Health

UVa SOM logo

Student Health

 

Eligibility

Counseling & Psychological Services 924-5556/243-5150

Confidentiality

Health Promotion 924-1509

Hours

Emergency & After Hours Care 972-7004 or 911

Appointments

Insurance - Health/Disability

Services

Pharmacy 924-1544

Location

Policy for blood-body fluid exposure

Student Health Phone Numbers

Other counseling options

The University, from its very beginning, has assumed the responsibility for the medical care of its students. This responsibility rotated through various members of the medical school faculty until 1938, when the Department of Student Health was formally organized. The department provides a comprehensive set of services for students including general medicine, gynecology, counseling and psychological services, learning needs and evaluation (i.e. disability services) and health promotion. All students pay the University comprehensive fee which provides unlimited access to care for professional services. The clinicians at Student Health are the designated primary care providers for all University students. Full-time physicians and mental health providers in the Department hold appointments on the faculty of the School of Medicine.

For additional counseling options outside of Student Health see: Other Counseling Services.

Eligibility

All regularly enrolled students pay tuition and student fees. These fees include a fee which covers professional services at Student Health. Dependents are not eligible for care at Student Health. Additional fees may apply during summer months.

 

Confidentiality

Information in each student's medical record is strictly confidential and will not be discussed or released to anyone outside of Student Health without your written permission.

 

Hours:

Fall and Spring Semesters
Weekdays - 8:00 a.m. to 5:00 p.m.

Summer Session and Breaks
Weekdays 8:00 a.m. to 4:30 p.m.

Location

Student Health (including General Medicine, Gynecology, CAPS, SDAC, and Health Promotion) is just off Central Grounds, on Jefferson Park Avenue between Monroe Lane and Brandon Avenue. For information on parking see the Student Health web site.

 

Appointments

Students are encouraged to make appointments to ensure the best use of their time while at Student Health. If an urgent need arises, Counselors & Registered Nurses are available by phone, or in person, to quickly assess your needs and arrange for you to receive care in a timely manner.

 

Services


General Medicine - 982-3915
Physicians and nurse practitioners trained in the primary care disciplines of Internal Medicine, Pediatrics, and Family Medicine are available by appointment to provide: preventive and acute care services, including the management of minor injuries; aftercare following emergency department visits and hospital admissions; and support for students with chronic illnesses, in collaboration with their designated specialist. Referral to subspecialty care can be easily arranged, when indicated.

Additionally, physicians provide counseling and recommended prophylactic medications before international travel. Counseling for exposure to blood-borne pathogens is also provided to medical and nursing students traveling abroad to locations where they are expecting to be involved in direct patient care.

A team of registered nurses is available by phone, or in person, to triage acutely ill students in need of immediate care, and to answer general health questions. Nurses are also available to assist students in: fulfilling preadmission requirements; complying with annual requirements for TB testing and flu vaccine; arranging for their follow-up care after a blood-borne pathogen exposure; evaluating possible exposure to communicable diseases; and meeting health screening requirements before an "away" rotation or residency program.

Allergy injections are available for an additional fee. Services are available Tuesday (9:20 a.m. – 11:20 p.m. and 1:10 p.m. – 3:50 p.m.) and Wednesday - Friday (9:00 a.m. - 11:20 p.m. and 1:10 pm – 3:50 p.m.). Please see: http://www.virginia.edu/studenthealth/allergy.html for detailed information about accessing these services. Students must provide their own allergy serum with individualized instructions. Student Health will store the serum and administer immunotherapy in accordance with orders provided by the student's outside allergist.

Gynecology - 924-2773
The staff gynecologist and nurse practitioners diagnose and treat most gynecologic problems, perform annual exams, provide testing and treatment for sexually transmitted infections, offer contraceptive counseling and prescriptions, and provide pregnancy testing and counseling. It is important that each student identify herself as a medical student when making her appointment to ensure that she will not be assigned to a medical student trainee.

Counseling and Psychological Services - 924-5556
The Harrison Bowne "Tersh" Smith, Jr. Memorial Center for Counseling and Psychological Services (CAPS) provides a broad and comprehensive range of psychological services: psychological and psychiatric assessment, referral, individual and group psychotherapy, pharmacotherapy for students who are in counseling at CAPS, 24-hour on-call crisis consultation, emergency walk-in and crisis intervention, and consultation to administrators, faculty, students, families, and allied professionals. CAPS provides suicide prevention programming, and outreach to numerous faculty and student organizations. CAPS services are generally based on a brief treatment model utilizing 6-10 psychotherapy visits. Depending on the student’s insurance or personal resources, patients may be referred to community or University providers for long term care or medication management. For an appointment, call the Center from 8:00 am to 5:00 pm at 924-5556. After hours for an emergency call 972-7004.

Student Disability Access Center (formerly Learning Needs and Evaluation) - 243-5180
TThe Student Disability Access Center (SDAC) serves students with permanent and/or temporary disabilities by facilitating equal access to University of Virginia classes, instruction, and programs. SDAC also assists in the support of students who are encountering academic difficulties through consultation interview; screening evaluations which are provided to eligible students at no charge; and referral to outside clinicians for more extensive diagnostic evaluation when indicated. In cases of financial hardship, SDAC will work with students to obtain low or no cost evaluations to ensure that no student is denied service due to an inability to pay. SDAC can provide a wide range of accessible technology supports as indicated for individual students. Our philosophy is to encourage self-advocacy and autonomy, but when necessary we can assist in mediation with instructional faculty and program administration. We are not a learning support center and we cannot teach learning strategies to individuals; however we do function as a clearing house of academic resources available both on Grounds and in the community.

As with all other clinical services at Student Health, CAPS and SDAC abide by all ethical standards and legal requirements related to confidentiality and privacy.

Health Promotion - 924-1509
Health Promotion provides nutrition counseling with a registered dietitian covering topics such as food allergies/intolerances, cholesterol, disordered eating, weight management, and vegetarianism all included in the Student Health fee. In addition, the Office of Health Promotion works toward building and supporting a healthier university community through direct services, collaboration, and public relations connections. Services include: health consulting, nutrition consultations, academic and other courses, patient education, outreach data collection and special events.

Emergency and After Hours Care

In an emergency or life-threatening situation, call the Charlottesville-Albemarle Rescue Squad at 911 (9-911 on Grounds).

Students with urgent concerns or problems should call the telephone triage service (972-7004) at nights, weekends and holidays when Student Health is closed. Care providers are always on-call through this answering service number. It is important that students let the operator know whether they have a medical concern or gyn concern, or wish to speak with a mental health care provider. The care provider will call back -- so students should wait near their phone.

Students may receive care at the UVA Hospital Emergency Department if a student experiences an urgent medical or emotional problem, or is directed to do so by the on-call provider. All charges related to this, including professional or facility fees, x-rays, or medication is the responsibility of the student or other guarantor. Charges will be billed directly to the students insurance by UVa and its related entities.

If the ED refers you to a specialist (e.g., orthopedist, otolaryngologist, dermatologist), please keep in mind that your insurance may require a referral from your Primary Care Provider for speciality care to be paid at the maximum benefit and least out-of-pocket expense. If you are unsure, contact your insurance company.

At sites away from Charlottesville: If the student is admitted for inpatient care through an emergency room, the hospital admitting office will need to notify the students' insurance company.

  

Administrative and Support Services


Clinical Laboratory
The Student Health Laboratory is a satellite of the medical center lab. Additional fees will be charged for any laboratory testing. Billing will be handled by the medical center. All lab results are filed in your Student Health Chart and will remain confidential.

Pharmacy - 924-1544
The Student Health Pharmacy is a satellite of the medical center as well. The pharmacy is open Weekdays - 9:00 a.m. to 5:00 p.m., with abbreviated Summer hours - 12:00 p.m. to 4:30 p.m. They are closed for lunch from1:00 p.m. to 1:45 p.m. and on weekends.

The Student Health Pharmacy dispenses medications prescribed by in-house care providers, in addition to new or existing prescriptions from your personal provider outside of Student Health.. Existing prescriptions can be transferred from an outside pharmacy upon request. Over the counter medications and contraceptives are also available. There is a charge for all over-the-counter and prescription items. Charges can be processed to most drug plans.

Refills can be requested via the automated refill line. It is important to know the prescription number from the original container when requesting the refill. Please allow 24 hours for pick-up of phoned-in refill requests. We recommend that you come in person if your refill is needed more quickly.

Charges and Fees
Registered students have pre-paid for professional services at Student Health when they pay their student fee. During the summer between first and second years of medical school students may pay the summer Student Health fee and continue to have access to their services. Students are eligible for Student Health services during summers in which they are doing clinical work on clerkships or fourth year electives.

There are additional charges for medications, lab tests, supplies for certain treatments, immunizations and allergy injections, and copies of a student's medical record. If a student visits the Emergency Room for illness or injury when Student Health is closed, Student Health will not pay Emergency Department (ED) charges not covered by insurance.

Insurance - Health
All students are required by the University to have health insurance, to ensure that resources are available to cover the expenses related to preventive care, accidents or injuries, specialty care, emergency department visits, and/or inpatient stays. Students may stay on their parent's plan or purchase a plan independently.

The Student Health Center is staffed and equipped to meet most routine primary care needs, however, does not have radiology or a full complement of medical-surgical specialty services on site. Students in need of specialty care, radiological services, or emergency care are typically referred to other providers within the UVa Health System.

The Student Health Insurance Committee composed of students, faculty and staff of the University, works with UVa Purchasing and Materials Services to develop an insurance plan with a rate and benefit structure that is affordable and appropriate for students and their dependents. All students receive a mailing in July regarding the plan. The current plan is offered through Aetna Student Health. For more information, call Student Health at 243-2702 or visit the Aetna Student Health web site at http://www.aetnastudenthealth.com/ (customer service number is 800-466-3027).

Please note that the AETNA STUDENT HEALTH PLAN IS THE ONLY COMPANY THAT STUDENT HEALTH WILL BILL DIRECTLY.

It is the responsibility of the student and/or their family to submit claims to any company other than AETNA STUDENT HEALTH. Charges for other insurance carriers will be reflected on the students Bursar account. Statements for services received at Student Health are available through the Healthy Hoo's portal.

Student Involvement
The Student Health Advisory Committee (SHAC) is composed of undergraduate and graduate/professional students from across the University, with participation by Student Health faculty and staff. The SHAC provides a forum for open and constructive communication of students' health concerns, and the student members bring the user's perspective to planning, implementing, and evaluating our health services.

Student Satisfaction Surveys are conducted regularly in all clinical areas and Health Promotion, and reports of specific incidents or concerns are included in Student Health's self evaluation process. Students can call 924-5471 to voice their opinions, concerns and compliments.

Insurance - Disability
All active full-time medical students, in good standing, are covered by disability insurance offered through the Guardian Group Insurance Plan. For the highlights of the disability plan see Guardian Overview.

updated 8/2014

 

BACK to Student Handbook