Residents As Teachers - Providing Feedback - Components of Effective Feedback

PROVIDING FEEDBACK

Components of Effective Feedback

Jack Ende, MD published a seminal article entitled “Feedback in Clinical Medical Education” in JAMA, 1983. In it, he highlighted the components of effective feedback which include the following:

  • Feedback should be provided in a context of the instructor and trainee working as allies with common goals. The learning environment you set will be key in this process.
  • Feedback should be timely and should not be a surprise to students. Feedback works best when solicited by the learner, while memories are still fresh.
Providing Feedback
  • Feedback should be based on first-hand data - ideally through direct observation. If you use data from a second hand source, be sure to verify it.
  • Limit the amount of feedback you provide and stay focused on behaviors that students can change.
  • Feedback should be specific - Instead of the general comment, “You did a great job,” a more effective comment is, “Your eye contact and level of engagement with the patient were great.”
  • If you provide subjective feedback, be sure to label it as such. For example, “It appeared to me as though...
  • Feedback should be about decisions and actions, not about assumed intentions or interpretations.
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